Totalkare of America Inc.

providing solutions for your healthcare needs today

Customer Satisfaction Survey

Thank you for taking the time to participate in our survey. The purpose of this survey is to gather feedback on your recent transaction with TKA. Please help us to serve you better by taking a few minutes to tell us about the service you have received. We appreciate you as a customer and want to make sure we are meeting your expectations. Thank you for your time and your business.

Sincerely,
Mary Bergstraesser
V.P. of Customer Relations

1. Please rate the following characteristics of your Sales Representative:

Product Knowledge: Poor Fair Good Very Good Excellent

Courteousness: Poor Fair Good Very Good Excellent

Clear Understanding of Your Needs: Poor Fair Good Very Good Excellent

Responsiveness: Poor Fair Good Very Good Excellent

Comments:

2. What products or services did you purchase? (check all that apply) Watchmate & Roamalert Wandering Resident Security Systems
Hugs Infant Security & Kisses Mother Baby Matching Systems
Carepoint Wireless Nurse Call & Emergency Response
Totalklean Portable Air Filtration System
Micro-Tech Fall Prevention Systems
Xmark Asset & Personnel Tracking Systems
Access Control, CCTV & Video Systems

If Other:
Comments:

3. How did the product/service pricing compare with the value you received?
Poor Fair Good Very Good Excellent
Comments:

4. Did we process your order/request in a timely manner?
Yes No N/A
Comments:

5. Did we keep you informed of progress and/or delays?
Yes No N/A
Comments:

6. Did our field personnel complete all tasks in a reasonable amount of time?
Yes No N/A
Comments:

7. Did our field personnel seem knowledgeable in what they were doing?
Yes No N/A
Comments:

8. How likely are you to buy from us again?
Never Not So Likely Likely Very Likely Always
Comments:

9. How likely are you to recommend our products/services to others?
Never Not So Likely Likely Very Likely Always
Comments:

10. How likely are you to recommend our company to others?
Never Not So Likely Likely Very Likely Always
Comments:

11. How would you rate the service you received from TKA?
Poor Fair Good Very Good Excellent
Comments:

12. How would you rate your TKA purchasing experience?
Poor Fair Good Very Good Excellent
Comments:

13. On a scale from 1 – 10, with 10 being the best, please provide your overall rating of TKA.
1 2 3 4 5 6 7 8 9 10

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